RETURNS AND REFUNDS POLICY

Article 1 — Return Period

You have 14 days after receiving your item to request a return, as provided for in the Consumer Code.

Article 2 — Right of Withdrawal in the European Union

In accordance with Articles L221-18 et seq. of the French Consumer Code, if the merchandise is shipped within the European Union, you have a minimum legal period of 14 days to cancel or return your order, for any reason whatsoever and without justification. 

Article 3 — Eligibility Requirements

To be eligible for a return, your item must be in the same condition as when you received it: unworn, unwashed, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Article 4 — Return Procedure

To make a return, contact us at: refection.upcycling@protonmail.com. If your return is approved, we will send you a return shipping label along with instructions. Items returned without prior authorization will not be accepted.

Article 5 — Damage and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the problem and resolve it.

Article 6 — Refunds

We will notify you as soon as we have received and inspected your return, and let you know whether the refund has been approved. If the refund is approved, you will automatically be refunded to your original payment method within a maximum of 14 days in accordance with the law (we aim for 10 business days). Processing by your bank may take additional time. If more than 15 business days have passed since your return was approved and you have not received a refund, please contact us at refection.upcycling@protonmail.com.

Article 7 — Mediation

In accordance with the provisions of the French Consumer Code regarding the mediation of consumer disputes, after contacting us and failing to receive a satisfactory response, you may seek mediation free of charge through: CM2C — 49 rue de Ponthieu, 75008 Paris — Tel.: 01 89 47 00 14 Website: https://www.cm2c.net/declarer-un-litige.php — Email: litiges@cm2c.net